How to Hide Comments on Facebook

Method 1: Hide a single comment by hand

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The one you came for. Works on any comment under any post on a Page you run, on desktop and on your phone, and it takes about five seconds. You need to be an admin, editor, or moderator of the Page.

1. 1Open the post with the comment on itGo to your Page and open the post. If the comment is under an ad rather than a normal post, you may not find it on your timeline at all, and that is worth knowing before you go hunting for it.
2. 2Find the three dots on the commentHover over the comment on desktop and the three dots appear beside it. On your phone, tap and hold the comment. These are the dots on the comment itself, not the dots on the post.
3. 3Choose Hide commentClick the three dots and pick Hide comment. It happens straight away. The same menu also holds Delete comment and Ban commenter, which are different things and are covered below.
4. 4Check what everyone else now seesThe comment stays on your screen, greyed out, because you are the one who hid it. Open your post in a private window to see the version the public gets. The comment is gone there.

Method 2: Hide comments automatically by keyword

Same result, no you required. You give your Page a list of words, and Facebook hides any comment containing one of them the moment it is posted. It applies across your whole Page, so you set it once.

1. 1Open your Page settingsGo to your Page as an admin. On desktop, click Settings in the left sidebar. On mobile, tap the gear icon on your Page.
2. 2Go to Privacy, then Public PostsOpen Privacy, then Public Posts. This screen holds every setting about what other people are allowed to put on your Page.
3. 3Find Content ModerationScroll to Content Moderation and click Edit. If you have hunted for this in Meta Business Suite and found nothing, that is why: it is a Page setting and it lives nowhere else.
4. 4Add your words, separated by commasType the words and phrases you want hidden, with a comma between each one. Emojis count as words here. Any language works, because Facebook is matching the characters you typed.
5. 5Save, then look at what it caughtSave. From now on, comments containing those words get hidden the second they land, at 2am as readily as at noon. Check your activity log after a day to see what it caught and what it caught wrongly.

Method 3: Find what you hid, and unhide it

Hidden is not deleted, so nothing you hide is ever gone. It sits in your activity log waiting for you, which matters most on the day an automatic filter hides a real customer.

1. 1Open your Page's activity logOn desktop, click Settings in your Page's left sidebar, then Activity log. On mobile, tap the gear icon on your Page, then Activity log.
2. 2Filter it down to commentsFilter by hidden comments, or by time, to skip past everything else your Page has done. This is the only place that shows you everything your filters caught in one list.
3. 3Unhide anything you want backClick the three dots beside the comment and choose Unhide comment. It returns to public view exactly where it was, and nobody is told it ever left.
4. 4Or unhide it from the post itselfHidden comments still show to you under the post, greyed out. If you know which post it was on, the three dots there give you Unhide comment too, which is faster than filtering a log.

Where hiding comments stops working

Hiding is the right tool. It is quiet, it is reversible, and it does not start a fight. The problem is not the button, it is everything that has to happen before somebody presses it.

• You have to see it first

  Hiding a comment by hand takes five seconds and assumes you are looking. The comment under your ad at 2am is public for the six hours you are asleep, and hiding it at 8am does nothing for the people who read it at 3.

• Ad comments hide from you, not just from strangers

  Comments on your ads do not always show on your Page timeline. So the comments doing the most damage, the ones under the post you are paying to put in front of strangers, are the ones you are least likely to scroll past.

• A keyword list only catches the words you thought of

  It is a snapshot of the spam you have already seen. The scam that shows up next Tuesday will use a word that is not on your list, and it will keep working until you notice, open your settings, and add it.

• Nothing here reads meaning

  "Amazing product, message me and I will double your money" has no profanity, no banned word, and no link. It reads as a compliment to a word list. Your customers read it as a scam under your ad, because it is.

• Hiding one at a time is fine until it is not

  Three taps is nothing. Three taps times forty comments, on a phone, at the end of a day, is the reason people give up and turn their comments off entirely, which costs them the social proof they paid for.

So the question is not whether you know how to hide a comment. It is who is watching your comments at 2am.

When it does not work

• Why is there no Hide comment option on the three dots?

  You are probably not an admin, editor, or moderator of the Page, or you are looking at the post from your personal profile rather than as the Page. Hiding is also a Page thing: on a post from your own personal profile, the option does not exist.

• Why can I still see the comment after I hid it?

  Because you hid it. Hidden comments stay visible, greyed out, to Page admins and to the author, which is how you find them again later. Open the post in a private browsing window to see what the public actually sees.

• Why do I keep finding hidden comments I never hid?

  Something automatic caught them. That is usually your keyword list or the profanity filter in Content Moderation, or another admin. Your activity log shows what was hidden and when, and you can unhide anything from there.

• Why can I not find the comments people leave on my ads?

  Ad comments do not reliably show up on your Page timeline, so scrolling your Page will never find them all. Open the ad's post directly, or use a tool that collects ad and organic comments into one place, because the ones you cannot find are the ones you cannot hide.